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Cookie Policy

Last updated: 1 August 2026

This Cookie Policy describes the use of cookies, pixels, tags, SDKs, local storage and similar technologies on the website www.dotout.com.

This Cookie Policy supplements the Privacy Policy published on the website.

Online sales made through the website are managed by:

LUNAR SPORT S.R.L.
Registered office: Via Gianfranco Miglio 2, 21045 Gazzada Schianno (VA), Italy
VAT number and Tax Code: 03030530129
Economic and Administrative Register No.: VA-315003
Telephone: +39 0332 816961
E-mail: info@dotout.com
Certified e-mail address, PEC: lunarsport@pec.lunarsport.com

The Dotout trademark and the related institutional, technical and commercial content are associated with:

DOT WEAR S.R.L.
Registered office: Via Enrico Fermi 14, 39100 Bolzano (BZ), Italy
VAT number and Tax Code: 03540620139
Economic and Administrative Register No.: BZ-241153
E-mail: info@dotout.com

Hereinafter, Lunar Sport S.r.l. and DOT WEAR S.r.l. are also referred to, where applicable, as the “Data Controllers”.

1. What cookies are

Cookies are small text files that a website may store on a user’s device while they are browsing.

Cookies may be used, for example, to:

• keep a session active;

• remember the contents of the shopping cart;

• store language, country and currency preferences;

• recognise the device;

• protect accounts and transactions;

• measure use of the website;

• assess the effectiveness of campaigns;

• personalise content and advertising.

The website may also use similar technologies, including:

• pixels;

• web beacons;

• tags;

• advertising identifiers;

• conversion APIs;

• browser local storage;

• device identifiers;

• scripts and measurement tools;

• server-to-server technologies.

In this Policy, the term “cookies” is also used to refer to such similar technologies, unless a specific distinction is required.

2. First-party and third-party cookies

Cookies may be:

First-party cookies

These are set directly by the dotout.com domain or by the platform used to provide the website.

They may be used, for example, for:

• browsing;

• security;

• shopping cart;

• checkout;

• account;

• preferences;

• consent management.

Third-party cookies

These are set or read by external providers whose services are integrated into the website.

Depending on the active configuration, providers operating on the website may include:

• Shopify;

• Meta;

• Google;

• YouTube;

• Judge.me;

• CWILL/SendWILL;

• Shopify Collabs;

• payment providers;

• security and anti-bot protection providers;

• other providers listed in the preference-management panel.

3. Duration of cookies

Depending on their duration, cookies may be:

Session cookies

These are normally deleted when the user closes the browser or ends the session.

Persistent cookies

These remain stored for a specified period or until they are deleted by the user.

The actual duration depends on:

• the function performed;

• the provider;

• technical settings;

• the user’s preferences;

• updates to the services used.

The current duration of individual cookies is shown, where available, in the “Cookie Settings” panel on the website.

4. Categories of cookies used

The website may use the following categories.

4.1 Strictly necessary cookies

These cookies are necessary for the operation of the website and to provide services requested by the user.

They may be used to:

• enable browsing;

• maintain the session;

• remember products added to the shopping cart;

• manage checkout;

• authenticate the account;

• prevent unauthorised access;

• protect the website against fraud and abuse;

• manage language, country and currency;

• remember cookie preferences;

• balance traffic and ensure website stability;

• complete payments and transactions;

• provide functions requested by the user.

These cookies do not normally require consent where they are strictly necessary to provide the requested service.

Disabling them through the browser may compromise:

• the shopping cart;

• login;

• checkout;

• payments;

• security;

• correct display of the website.

4.2 Functional and preference cookies

These cookies allow the website to remember choices made by the user and provide enhanced functions.

They may be used to store:

• language;

• country;

• currency;

• approximate geographical area;

• browsing preferences;

• products viewed;

• website settings;

• whether a popup has been opened or closed;

• preferences relating to reviews or other components.

Where these cookies are not strictly necessary, they are used on the basis of consent where required.

Refusal may reduce the level of website personalisation but does not normally prevent purchases.

4.3 Statistical and analytics cookies

These cookies and tools help us understand how users interact with the website.

They may collect information relating to:

• pages visited;

• products viewed;

• searches performed;

• time spent on the website;

• source of the visit;

• browsing path;

• use of the shopping cart;

• start and completion of checkout;

• purchases;

• technical errors;

• browser;

• device;

• operating system;

• IP address;

• approximate geographical area;

• technical identifiers and cookie IDs.

The information is used to:

• produce statistics;

• measure traffic;

• identify errors;

• improve browsing and performance;

• assess interest in products and content;

• measure conversions and campaigns;

• improve the shopping experience.

Where these tools cannot be treated as technical cookies, they are activated only after the user has given consent.

4.4 Marketing and profiling cookies

These cookies, pixels and tools may be used to:

• measure the effectiveness of advertising campaigns;

• attribute visits, shopping carts and purchases to a campaign;

• create audience segments;

• limit the frequency of advertisements;

• display potentially more relevant advertising;

• perform retargeting;

• associate website activity with Meta or Google campaigns;

• analyse interactions with products, advertisements and e-mails;

• personalise commercial content.

They may process:

• IP address;

• cookie ID;

• device identifiers;

• browser and operating system;

• pages and products viewed;

• searches;

• shopping-cart activity;

• checkout events;

• purchases;

• transaction value and currency;

• e-mail address, telephone number, name or location where permitted by the configured data-sharing settings and subject to applicable technical safeguards.

These tools are used only after consent where required by applicable law.

Refusal does not prevent purchases but may result in less relevant advertising and less complete campaign measurement.

5. Shopify platform

The website uses Shopify as its e-commerce platform.

Shopify may use cookies and similar technologies for:

• hosting;

• security;

• store management;

• shopping-cart operation;

• checkout;

• customer accounts;

• order processing;

• preference management;

• fraud prevention;

• performance analysis;

• Shop and Shop Pay services;

• functions connected with the platform.

Some Shopify cookies are strictly necessary, while others may be associated with statistical functions, personalisation or additional services.

Shopify publishes its own Cookie Policy and provides merchants with tools to manage banners, privacy preferences and pixels. Banner settings must be coordinated with application pixels and with active Google and Meta services.

6. Shopify pixels and applications

The website uses the Customer Events function and pixels connected with Shopify applications.

Pixels may receive events relating, for example, to:

• page views;

• product views;

• searches;

• adding products to the shopping cart;

• starting checkout;

• entering contact information;

• entering shipping information;

• completing a purchase;

• interactions with popups or website tools.

Depending on the application and its permissions, the following may be processed:

• IP address;

• approximate geographical area;

• browser and operating system;

• browsing behaviour;

• cookie and device identifiers;

• contact details;

• order data;

• products purchased;

• custom data associated with the session or order.

In areas where consent is required, non-essential pixels must receive and respect the consent status collected through the banner.

7. Facebook and Instagram by Meta

The website uses the Facebook & Instagram by Meta channel and a connected Meta Pixel.

Meta may process information relating to:

• pages and products viewed;

• searches;

• additions to the shopping cart;

• checkout;

• purchases;

• order value and currency;

• IP address;

• browser and device;

• cookie identifiers;

• interactions with campaigns;

• contact details, where permitted by the configured data-sharing level.

The purposes may include:

• campaign measurement;

• conversion attribution;

• traffic analysis;

• audience creation;

• retargeting;

• advertisement personalisation;

• product-catalogue synchronisation.

The screenshots show that the Meta Pixel is connected and that data access is configured as “Optimised”.

Shopify states that Meta data-sharing levels may use the Pixel and, depending on the configuration, the Conversions API. More advanced settings may share information such as name, location, e-mail address, telephone number and browsing behaviour with Meta to improve user matching and measurement.

Meta also processes data in accordance with its own Privacy Policy.

8. Google and YouTube

The website uses the Google & YouTube channel, which is active for the configured markets, together with the related pixel.

Google may use cookies, tags and similar technologies to:

• measure visits and conversions;

• link advertising clicks to purchases;

• analyse campaign effectiveness;

• create segments;

• personalise advertising where permitted;

• synchronise products with Google Merchant Center;

• support Google Ads and Shopping campaigns;

• provide functions connected with YouTube.

The following may be processed:

• IP address;

• cookies and identifiers;

• browser and device;

• pages and products viewed;

• searches;

• shopping-cart and checkout events;

• orders;

• purchase value and currency;

• source of the visit;

• interactions with Google advertisements or YouTube content.

Google states that cookies such as those beginning with _gcl_ may be used to measure whether a user who clicked an advertisement subsequently performs an action, such as making a purchase. Google also uses cookies and similar technologies for measurement, security, fraud prevention and personalisation.

Use of Google services must be coordinated with the consent collected through the website and with the platform’s consent settings.

9. CWILL — SendWILL Popup Email

The website uses the CWILL (SendWILL) Popup Email application.

The application may be used to:

• display popups;

• collect newsletter subscriptions;

• offer discount codes;

• manage e-mail campaigns;

• send welcome communications;

• manage abandoned-cart communications;

• measure views, subscriptions and conversions;

• prevent the same popup from being displayed excessively.

Depending on the function used, it may process:

• e-mail address;

• name;

• marketing consent;

• customer data;

• order data;

• products in the shopping cart;

• discounts;

• browsing behaviour;

• technical identifiers;

• interactions with popups and e-mails.

The screenshots show that:

• the CWILL Pixel is connected;

• data access is described as “Optimised”;

• an active extension is present in the online store;

• the application may view or modify data relating to customers, orders, discounts and other Shopify areas.

The application’s Shopify page describes functions for collecting subscribers, displaying popups, sending newsletters and providing welcome, abandoned-cart and post-purchase automations.

Cookies and non-essential tools used for measurement, marketing or personalisation are activated only after consent where required.

10. Judge.me Reviews

The website uses Judge.me Reviews to collect and display product and store reviews.

Judge.me may be used to:

• display ratings and reviews;

• send review requests;

• verify purchases;

• associate a review with the product purchased;

• collect photographs and videos;

• moderate content;

• prevent abuse;

• display widgets and badges;

• measure interaction with reviews.

It may process:

• name or nickname;

• e-mail address;

• order data;

• product purchased;

• review content;

• photographs or videos;

• IP address;

• technical data;

• cookie identifiers;

• information necessary to verify the authenticity of the review.

The screenshots show that:

• the Judge.me pixel is connected;

• the pixel is described as always active;

• online-store extensions are active;

• the application may access customers, products, orders, marketing, discounts, custom data and the online store.

Judge.me states that it uses security cookies and processes data linking a review to the product and the reviewer’s purchase, including for displaying reviews on connected Shopify services.

Functions strictly necessary to display or submit a review may be activated when requested by the user. Any additional analytics or marketing functions are managed on the basis of consent where required.

11. Shopify Collabs

The website uses or has installed Shopify Collabs, a tool for managing collaborations with creators and influencers.

Shopify Collabs may be used to:

• attribute visits and orders to creators or affiliates;

• manage links and promotional codes;

• measure generated sales;

• calculate commissions;

• analyse collaboration performance.

Based on the permissions visible in the screenshots, the related pixel may access data such as:

• name;

• e-mail address;

• telephone number;

• physical address;

• geolocation;

• IP address;

• browser and operating system;

• browsing behaviour;

• cookie identifiers.

Non-essential tracking connected with campaign attribution and measurement is carried out on the basis of consent where required.

12. Shopify Smart Pricing

The website has installed Shopify Smart Pricing, and the screenshots show that a pixel is connected.

The tool may be used to:

• analyse product performance;

• assess performance and demand;

• provide pricing recommendations;

• measure interactions with products and prices;

• improve commercial strategies.

The pixel may access information relating to:

• IP address;

• browser and operating system;

• browsing behaviour;

• cookie ID;

• name;

• e-mail address;

• telephone number;

• physical address, where available and necessary for the configured function.

However, the screenshot shows that no plan is currently selected. The presence of the connected pixel should therefore be reviewed periodically to confirm that the processing remains necessary.

Non-essential analytics or personalisation activities are carried out on the basis of consent where required.

13. Security and anti-bot protection tools

The website may use tools such as hCaptcha or similar services to:

• distinguish genuine users from automated systems;

• prevent spam;

• protect forms and accounts;

• combat fraud;

• prevent attacks;

• ensure checkout security.

These tools may process:

• IP address;

• browser;

• device;

• operating system;

• session duration;

• movements and interactions with the page;

• technical identifiers;

• data relating to the risk of abuse.

Where these tools are strictly necessary for security, processing is based on the legitimate interest in protecting the website, users and transactions.

14. Payment services

During checkout, payment providers shown to the Customer may be used.

Providers may use cookies or similar technologies to:

• authenticate the user;

• process payment;

• prevent fraud;

• remember preferences;

• ensure security;

• carry out checks required by law.

Some providers act as independent Data Controllers and apply their own Privacy and Cookie Policies.

Users are invited to consult the information provided by the operator of the selected payment method.

15. Legal basis

Strictly necessary cookies are used because they are essential to:

• provide the website;

• perform a requested service;

• protect accounts and transactions;

• manage the shopping cart and checkout;

• comply with contractual obligations;

• ensure security.

For non-essential functional, statistical, advertising, profiling and marketing cookies, the legal basis is normally the user’s consent.

Consent:

• is optional;

• may be refused;

• may be given separately for each category;

• may be changed or withdrawn at any time.

Refusal of non-essential cookies does not prevent purchases.

16. Banner and consent management

On the user’s first visit, where required by applicable law, the website displays a banner through which the user may:

• accept all cookies;

• reject non-essential cookies;

• select individual categories;

• consult this Policy;

• save their preferences.

Strictly non-essential cookies and pixels must not be activated before consent has been obtained in geographical areas where such consent is required.

Users may change or withdraw their choices at any time by using the:

“Cookie Settings”

link available in the footer or another accessible area of the website.

Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

17. Consent and server-to-server technologies

Some providers may use server-to-server transmission systems, such as conversion APIs, in addition to browser cookies.

Such systems may transmit events relating to:

• orders;

• conversions;

• purchase value;

• products;

• pseudonymised or encrypted contact details;

• technical identifiers.

Use of server-to-server technologies does not remove the obligation to respect the user’s choices and applicable consent requirements.

Shopify states that, depending on the Meta data-sharing level, the Conversions API may send events directly between Shopify and Meta even where browser-based systems are restricted.

18. Changing browser settings

Users may also manage cookies through their browser settings.

It is normally possible to:

• view stored cookies;

• delete all or selected cookies;

• block third-party cookies;

• block all cookies;

• delete cookies when the browser closes;

• receive a warning before cookies are stored.

Blocking all cookies may compromise certain website functions, including:

• login;

• shopping cart;

• checkout;

• payments;

• storage of preferences.

Settings must be changed directly in the browser or device used.

19. International transfers

Some providers may process data outside the European Economic Area.

Depending on the provider and destination country, the transfer may be based on:

• adequacy decisions;

• Standard Contractual Clauses;

• the Data Privacy Framework, where applicable;

• Binding Corporate Rules;

• other safeguards provided by the GDPR;

• permitted derogations in specific cases.

For more information concerning transfers and applicable safeguards, users may consult the Privacy Policy or contact the competent Data Controller.

20. Updated list of cookies

The list of cookies may change over time as a result of:

• Shopify updates;

• application changes;

• introduction or removal of providers;

• pixel updates;

• activation of new payment methods;

• changes to advertising campaigns;

• technical and security updates.

The most up-to-date list of cookies actually detected, including:

• name;

• provider;

• purpose;

• category;

• duration;

is available in the “Cookie Settings” panel where this function is supported by the consent-management system.

Cookie names and durations indicated by providers may change without direct intervention by Lunar Sport or DOT WEAR.

21. Rights of the data subject

In relation to personal data collected through cookies and similar technologies, the data subject may exercise, where applicable, the rights provided by the GDPR, including:

• access;

• rectification;

• erasure;

• restriction;

• portability;

• objection;

• withdrawal of consent;

• lodging a complaint with a supervisory authority.

For further information about these rights and how to exercise them, users are invited to consult the Privacy Policy.

22. Contact details

For requests relating to cookies and processing connected with the e-commerce platform:

LUNAR SPORT S.R.L.
E-mail: info@dotout.com
Certified e-mail address, PEC: lunarsport@pec.lunarsport.com
Address: Via Gianfranco Miglio 2, 21045 Gazzada Schianno (VA), Italy

For requests relating to Dotout brand activities:

DOT WEAR S.R.L.
E-mail: info@dotout.com
Address: Via Enrico Fermi 14, 39100 Bolzano (BZ), Italy

23. Amendments to the Cookie Policy

This Cookie Policy may be updated as a result of:

• changes in applicable law;

• platform updates;

• introduction or removal of applications;

• changes to pixels;

• changes in processing purposes;

• updates to the technologies used;

• changes to providers.

The updated version will be published on the website together with the date of the latest update.

Policies and information

• Privacy Policy

• Refund Policy

• Terms and Conditions of Service

• Cookie Policy

• Secure Returns

• Cancel Order

• Contact Us

• Washing Instructions